How can we help?
Answers to what people ask most, with the way to the right place in the app. The app is in English and Norwegian; the labels below are the English ones. Can’t find the answer? Write to us.
Getting started
Do I need an account?
No. Your training log lives on your phone and works without an account and without signal. You need an account for friends, groups, leaderboards, cloud backup and Stave Pro.
How do I log a session?
Tap “Start session” on “Today”, or pick a ready session under “Today” → “Sessions”. Add exercises, enter weight and reps and tap “Log set”. The rest timer starts by itself.
How do I switch between kilos and pounds?
Settings → “Training” → “Equipment and units” → “Unit”.
How do I change my username or name?
“Social” → “Friends” → “All” → “Your account”. In your first month you can change them as often as you like; after that, once every 30 days.
Bringing in another app
Can I bring my log from Strong, Hevy or FitNotes?
Yes. Export your log as CSV in the other app, then go to Settings → “Your data” → “Backup” → “Import from another app”. Paste the text from the file and tap “Import”. To try it first, use a sample file from Strong.
Some exercises were not recognised.
Exercises Stave doesn’t recognise are added as your own exercises.
Friends, groups and sharing
What do my friends see?
Only what you chose under “Social” → “Friends” → “All” → “What your friends see”: “Estimated 1RM”, “Training numbers” and “Body weight”, each with “Share” or “Hide”.
How do I report or block someone?
Tap “…” next to the name, or press and hold the row, and choose “Report” or “Block”. A block hides the person everywhere at once. Blocked people are under Settings → “Blocked”. Groups and challenges are reported from their pages.
How do I choose my gym?
“Social” → “Groups” → “All” → “Gyms”, or “I train here” on the gym’s page. Run a gym? See what Stave can do for you.
Leaderboards
How do I get on the leaderboards?
You are on “Progress” and “Volume” when you share “Estimated 1RM” with friends. See “Social” → “Most progress” → “All”.
Stave Pro and subscriptions
Where is Stave Pro?
Settings → “Stave Pro”, or the “Stave Pro” card on “Today”. The first time, you get 14 days free.
How do I cancel?
In the App Store or Google Play, where you bought it. Shortcut: Settings → “Stave Pro” → “Manage subscription”. Deleting your account does not cancel the subscription.
I paid but don’t have Pro.
Settings → “Stave Pro” → “Restore purchases”, signed in with the same account. If that doesn’t help, write to contact@stave-gym.site.
What are coach points?
The coach uses points, and Pro comes with a monthly allowance. If it runs out, you can buy 100 points under Settings → “Stave Pro” → “Top up 100 coach points”. Bought points never expire.
Privacy and your data
How do I download my data?
Settings → “Account” → “Your data” → “Download my data”. You get one file with everything the server holds about you.
How do I delete my account?
Settings → “Account” → “Delete the account”, and tap again to confirm. Everything on the server is deleted at once, and you get a confirmation by e-mail. The training log on your phone stays. Without the app: see how to delete your account.
How do I withdraw a consent?
Settings → “Account” → “Consents”. There you can also withdraw the ad consent and open Google’s privacy options for ads. Withdrawing health data deletes your health data and the cloud copy of your log on the server.
Do I get personalised ads?
Only if you said yes. Otherwise the ads are not tailored to you. Stave Pro has no ads.
Backup
How do I keep my log safe?
Settings → “Your data” → “Backup” → “Copy to the clipboard”, and keep the text somewhere safe. Under “Restore” you paste it back. With an account you can also switch on cloud storage under “Account” → “Cloud storage”.
Notifications and the rest timer
How do I set the rest timer?
Settings → “Training” → “Equipment and units” → “Rest between sets”.
I don’t get notifications from friends.
Settings → “Account” → “Notifications” → “Notifications from friends”. If you said no before, switch on notifications for Stave in your phone’s settings.